Refund policy

Refund & Return Policy

Effective Date: August 25, 2026

At Zyntex, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return and refund within 5 days from the date the product is delivered.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, manuals, and other items supplied with the order.

  • Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact Zyntex within 5 days of delivery.

We may request photographs or videos of the product and its packaging to verify the issue. After verification, we may provide a replacement or refund, depending on product availability and the circumstances.

3. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method used for the order. The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be clearly mentioned on the product page where applicable.

5. Return Shipping

If the product is defective, damaged during delivery, or incorrectly supplied by Zyntex, we may arrange or cover the applicable return shipping costs.

For returns due to a change of mind or reasons not related to a product defect or Zyntex error, return shipping charges may apply where applicable.

6. How to Request a Return

To request a return or refund, please contact Zyntex Customer Support with:

  • Your order number

  • Product name

  • Reason for the return

  • Photos or videos, if the product is damaged, defective, or incorrect

Our support team will provide you with the next steps for returning the product.

7. Important Note

The 5-day return period starts from the date the product is marked as delivered. Return requests submitted after this period may not be accepted.

Zyntex reserves the right to verify returned products and determine eligibility for refunds or replacements in accordance with this policy and applicable law.